At The Email Company, your privacy and security are paramount. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our services, including the Love Mail app. Please review it carefully to understand our practices.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Who We Are

The Email Company (“we”, “us”, or “our”) is responsible for the development and operation of the Love Mail app and related services. Our goal is to offer you a personal, clutter-free email experience focused on meaningful connections with real people.

2. What Data We Collect

2.1 Personal Data You Provide

When using The Email Company services, we may collect the following types of personal data that you voluntarily provide to us:

• Contact Information: Your email address, name, and any profile information you choose to provide.

• Communications: Emails, messages, and other correspondence shared through the app.

• Preferences and Settings: Information on how you customize your Love Mail experience, such as notification preferences.

2.2 Automatically Collected Data

We automatically collect certain technical and usage data when you interact with our app, including:

• Device Information: The type of device, operating system, and app version you are using.

• Usage Data: How you use the app, including actions taken (e.g., opening or responding to emails).

• IP Address and Log Data: Your IP address and any diagnostic information related to app errors or crashes.

2.3 Cookies and Tracking

Like most online services, we use cookies and similar tracking technologies to collect information about your interaction with our services. These help us improve the functionality of the app and deliver a better user experience.

3. How We Use Your Data

We collect and use your data for the following purposes:

• Service Provision: To operate and maintain the Love Mail app, ensuring it functions as expected.

• Personalization: To customize your experience based on your preferences, making email communication more enjoyable and efficient.

• Customer Support: To respond to your inquiries, troubleshoot problems, and provide user assistance.

• Analytics: To analyze app usage trends and improve the features and overall experience of our services.

• Security and Fraud Prevention: To protect against unauthorized use of our app and ensure compliance with legal obligations.

We do not sell or rent your personal data to third parties.

4. Data Sharing

We only share your personal data under the following circumstances:

• Service Providers: We may share your data with third-party providers who perform services such as app hosting, customer support, and analytics on our behalf. These providers are contractually obligated to protect your data.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. You will be notified of any changes.

• Legal Obligations: We may disclose your personal data if required by law, legal process, or to protect our rights and the safety of others.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Specifically:

• Account Data: If you deactivate your Love Mail account, we will retain your data for up to 30 days, after which it will be permanently deleted, unless otherwise required by law.

• Usage Data: We retain automatically collected data (e.g., IP address, logs) for security and analysis purposes for up to 12 months.

6. Your Rights

You have several rights regarding the personal data we collect:

• Access: You can request access to the personal data we hold about you.

• Correction: You can ask us to update or correct any inaccurate data.

• Deletion: You can request that we delete your personal data, subject to legal retention obligations.

• Portability: You may request a copy of your data in a structured, machine-readable format.

• Object to Processing: You have the right to object to how we process your personal data, especially for marketing purposes.

If you would like to exercise any of these rights, please contact us at privacy@theemailcompany.com.

7. Security of Your Data

We are committed to ensuring the security of your personal data. We use industry-standard encryption and security measures to protect against unauthorized access, alteration, or destruction of your data.

While we take all reasonable steps to secure your data, no system is completely foolproof. Therefore, we cannot guarantee absolute security.

8. International Data Transfers

As a global company, we may transfer your personal data to countries outside of your own, including countries outside the European Economic Area (EEA). When doing so, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your privacy.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. If we make significant changes, we will notify you either by email or within the app. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us:

The Email Company

Email: care@lovemail.so

This policy was last updated on October 24th 2024.